Shipping, Returns, and Repairs

Free Shipping

All Continental U.S. orders are shipped FREE via UPS Ground and are fully insured. In “Order Notes” please add any special instructions such as Expedited Delivery Service and any preference for UPS, FedEx, or DHL.

International Orders

We currently do not accept orders from the United Kingdom. Please visit Frogman Bronzes for a list of participating galleries. We are happy to ship to internationally to our friends outside of the United States. International shipping costs for your order will populate automatically at checkout based on weight, volume, and destination. International orders will be shipped priority through USPS, which usually takes 8-12 business days. If you are waiting on your order to arrive and haven’t received a notice from your post office, please check with your local post office before contacting support.

Jumping borders is hard work – and some countries may hold your order for payment of customs duties and taxes. Unfortunately we are not able to anticipate duties, import taxes, or fees that will be assessed by the receiving country. For all international shipments duties and taxes will be billed to the receiving party. We are happy to provide our best estimate of these charges – feel free to contact us at info@thefrogcollection.com. Packages that are returned to sender due to unpaid fees will be refunded less shipping fees.

100% Satisfaction Guarantee

Upon arrival of your limited edition sculpture/s, The Frog Collection guarantees your satisfaction and requests merchandise be returned within 15 days for full credit or refund of the original purchase price. 

Returns

For returns please call us at 805-642-7083. After contacting us, carefully package the merchandise, including a copy of the order, and ship the sculpture back. We recommend using a service with tracking number.

Repair Work

We understand that when art is on display accidents can happen. Which is why we value bronze art even more because our sculptures are one of the few artistic mediums that can be repaired – making your investment much more valuable. So whether it is your two-year old nephew, the dog, or the cleaning service that scratched the patina or bent the artwork; give us a call at 805-642-7083. Even if your sculpture isn’t from our collection, we’ll simply ask you to send us pictures of your artwork to help us approximate the estimated repair costs.

Ship To Address

Be sure to call us first for any special instructions on returns/repairs and deliver shipments to:

The Frog Collection
2476 Palma Drive, Suite B
Ventura, CA 93003